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  • Do you have a recommendation for sizing?
    Most of our sizing is in unisex, unless otherwise stated. For a more fitted piece, we recommend sizing down. Please refer to our SIZE GUIDE for additional information.
  • What shipping carrier do you use?
    Standard shipping for orders in the United States are shipped via UPS. International orders are shipped via USPS First Class International Mail until they reach the order origin country and are taken over by customs and local carriers.
  • Do you offer free shipping?
    Customers who make a minimum purchase of $55 or more in merchandise from Art Live Store are eligible for complimentary standard shipping within the specified regions. This policy is designed to reward our valued customers for investing in our diverse range of products. If your total order value meets or exceeds $55, the standard shipping cost will be automatically waived during the checkout process. This provides you with the added benefit of free shipping, allowing you to enjoy our products without any additional shipping charges. We strive to enhance your shopping experience at Art Live Store, and we hope that this free shipping policy adds value to your purchase. Your support is greatly appreciated, and we look forward to continuing to provide you with exceptional products and service.
  • Do you ship internationally?
    Yes, we ship internationally. Orders shipped outside the United States are subject to duties/customs fees. Art Live Store is not responsible for duties or customs charges associated with international orders.
  • How much does shipping cost?
    All shipping costs are dependent on the size/weight of your order and its final destination/country. To predict shipping costs, add line items to your cart and proceed to first-steps of checkout, input your shipping information then hit “continue” for estimated costs prior to inputting payment info. Shipping costs will finalize upon purchase. *Please Note: All customs and/or duties charges paid up-front at the time of checkout are considered non-refundable. We recommend reaching out to local carriers or customs agencies to process further customs/duties charges.
  • How long does shipping take?
    Please allow up to 1-3 days for processing. Standard shipping within the US typically takes between 7 and 10 business days.* You will receive tracking information via email during this time frame. International orders typically take 3-5 weeks for shipping and delivery, depending on the country and the customs associated. Due to our shipping partners limitations, we can only provide tracking while the order is in transit within the US. Once your package enters your country, please contact your local customs office or carrier for additional delivery information. *Please Note: All customs and/or duties charges paid up-front at the time of checkout are considered non-refundable. We recommend reaching out to local carriers or customs agencies to process further customs/duties charges.
  • What is your online return policy?
    For your convenience, we offer patrons to return eligible items within 14 days of delivery. Please visit our RETURN POLICY for our full return policy.
  • Do you accept exchanges?
    Art Live Store is committed to providing you with the highest quality products and services. However, please note that we do not offer exchanges of any kind. We recommend carefully reviewing your order before finalizing your purchase to ensure that you have selected the correct items, sizes, and quantities. Our primary focus is on delivering an exceptional shopping experience, and we encourage you to contact our customer support team if you have any questions or concerns about your purchase. Should you wish to return an item, please refer to our Return Policy for further information on the return process. Thank you for your understanding and for choosing Art Live Store. We are dedicated to your satisfaction and are here to assist you with any inquiries you may have.
  • What forms of payment do you accept?
    We accept most major credit cards including Visa, MasterCard, ApplyPay, PayPal, American Express and Discover.
  • Do you offer wholesale?
    Yes, if you are interested in wholesale orders or carrying our products in your own store please contact us at info@artlivestore.com. Please include some information about your order requests, your store or company, and how you heard about us.
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